In this article, you will find the error codes, the causes, and how to solve them.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(0, 0, 0); font-family: Verdana; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In this article, you will find the error codes, the causes, and how to solve them.</p><p style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(0, 0, 0); font-family: Verdana; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;"><div style="text-align: center;"><strong>Error Code</strong></div></td><td style="width: 33.237%;"><div style="text-align: center;"><strong>Solutions</strong></div></td><td style="width: 33.237%;"><div style="text-align: center;"><strong>Tips/Tricks</strong></div></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">4</div></td><td style="width: 33.237%;">The throttle has not returned to the start position on startup. Check whether the throttle can return to the start position or if something is blocking the throttle unit.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">5</div></td><td style="width: 33.237%;">The throttle may be damaged. Check the throttle or throttle cable for damage.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">6</div></td><td style="width: 33.237%;">The battery voltage is too low to operate. An incorrect battery was used.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">7</div></td><td style="width: 33.237%;">The battery voltage is too high to operate. An incorrect battery was used on the bike.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">8</div></td><td style="width: 33.237%;">Motor cable issue: remove the zip ties from the motor cable ( it comes out of the rear wheel) and inspect it for damage.&#xA0;</td><td>Cut Zip Ties to get slack in the cables and check to make sure the wires are not cut from zip ties.<br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">9</div></td><td style="width: 33.237%;">At least one of the motor phase wires has been disconnected or damaged.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">10</div></td><td>The controller has reached the highest allowable temp. Allow the controller to cool down before using the ebike again.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">11</div></td><td>The Controller&apos;s temp sensor is disconnected or damaged.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">12</div></td><td>The controller sensor has become disconnected or damaged.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">15</div></td><td>Controller needs replacing<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">21</div></td><td>The speed sensor has become disconnected or damaged.<br></td><td style="width: 33.237%;"><br></td></tr><tr><td style="width: 33.3333%;"><div style="text-align: center;">30</div></td><td>Poor connection between the controller and the display. Check all cable connections.<br></td><td style="width: 33.237%;"><br></td></tr></tbody></table><p style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(0, 0, 0); font-family: Verdana; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: border-box; margin: 0px 0px 1rem; line-height: 1.618rem; color: rgb(0, 0, 0); font-family: Verdana; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

I'm Getting An Error Code

Follow the steps provided, as they will guide you on a preventive bike inspection. This helps you to identify any possible issues or wear that can happen with regular use. Remember, all bikes need maintenance to offer a great ride continuously. We st

Inspection For Troubleshooting

The 1-4 wire harness cable could have come loose. To correct this, disconnect and reconnect the 1-4 cable. Check to see if any pins are bent or if there is any corrosion build-up. After reconnecting, try to start up the display, which typically resol

<p>The 1-4 wire harness cable could have come loose. To correct this, disconnect and reconnect the 1-4 cable. Check to see if any pins are bent or if there is any corrosion build-up. After reconnecting, try to start up the display, which typically resolves the issue.</p><p><img src="https://attachments.gorgias.help/gj72l/hc/ld0m/1-4%20wire_harness-8f57b957-9a84-49ce-b40d-7f07d2c6e617.png" style="width: 692px;" class="fr-fic fr-dib fr-fil"></p><div id="isPasted">Another potential cause could be that the cable connector has come broken. We have seen cases in which a bike parked on a rack will get caught on another bike when pulled off the rack. This can pull the cable out just enough to cause a problem. After riding for a short while, it can come loose, and the bike will shut down.</div><div><br style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(205, 205, 205); font-family: futura-pt;"></div><div>A change in temperature or moisture can also cause a bit of pressure inside the connector and could push the part loose.</div><div><br style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(205, 205, 205); font-family: futura-pt;"></div><div>You should not need to tape the connection, but we recommend checking the cable periodically. Note that some force is necessary to engage the connections fully.</div><div><br style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(205, 205, 205); font-family: futura-pt;"></div><div>We have designed it so that it can be easily removed if needed. This allows the repair/replacement of the cable without replacing the entire controller. This improves the bike&apos;s overall serviceability.</div>

Troubleshooting

I'm Getting An Error Code

Inspection For Troubleshooting

LCD Won't Turn On