Battery packs on our e-bikes might have a tight fit for the first couple of installations. Some pressure may be needed for the first few times you install the battery pack. Below is a link to detailed instructions about installing the battery pack.
All of our bikes have been tested at the factory to ensure that the battery will fit. Customers who have reported tight-fitting battery packs were all able to insert the pack in with a bit more effort. If you still have trouble installing your battery, contact our technical support team.