Battery packs on our e-bikes might have a tight fit for the first couple of installations. Some pressure may be needed the first few times you install the battery pack. Below is a link to detailed instructions about installing the battery pack.
Link: How to install my battery pack
All of our bikes have been tested at the factory to ensure that the battery will fit. Customers who have reported tight-fitting battery packs were all able to insert the pack in with a bit more effort. If you still have trouble installing your battery, contact our technical support team.
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