For the quickest technical support service relating to any of our products, please to open a support ticket. We will generally respond in less than 24 hours, but it may take longer to receive a response during busy periods. Our Support Ticketing System offers a way for us to manage and resolve issues relating to our products and services quickly and effectively. Customers can contact us many ways, such as by mail, e-mail, telephone, social media, etc. All requests from the different contact channels are managed through our ticketing system. Telephone calls and messages will also be transcribed into support tickets.
How it works:
When you submit a "Support Ticket," or when one is created for you by our support representatives, a unique file is created. Any data or action relating to your case is carefully documented in this folder. In some instances, multiple support representatives may assist you at the same time. All support staff members have access to the database and folders, and can quickly review the history of your case by searching for the ticket number.
The ticket is considered "closed" when your issues are completely resolved. We will then analyze how the issue was resolved and how the information can be used to improve our products and services.