My range has been reduced

There are a few issues that could impact your range. Below is a list of some of these issues and how to prevent them:

• Charging: Properly charging your batteries will help your battery last longer, but all lithium-ion batteries do lose some capacity over time. A quick tip is to charge the battery fully before every trip or charging at least once a week
• Charge Balance: Each battery reacts differently, and there are many variables that are related to them. One of your cells might have a slightly different measurement than the rest (unbalanced), and after a couple of charges, this can cause your system to stop charging while other cells are still capable of holding more charge. Your BMS will correct itself after a couple of charges. Be sure to follow the proper charging recommendations and wait an extra half hour after your charger shows the green light.
• Temperature: Winter and Summer conditions will affect your battery charge as well as its output. Be aware that proper charging techniques will help maximize the output while the weather is affecting your range.
• Tire Pressure: The assist on your bike occasionally will not notify you when your bike is exerting more effort to move when the tire pressure is low. You will experience a decreased range as more power is required to move the bike. Regularly check your tire pressure to ensure the proper value is maintained (Recommend 30% below max pressure for your e-bike).
• Demand: As you get used to riding the bike, you will likely want to use more power as your confidence increases. We recommend following "better range tips" such as shifting properly and easing your throttle starts by pedaling.

If by any external factor (extreme temperature, vibration) or malpractice (not charging your pack in a long time) your battery range is affected, feel free to contact our tech support and we will help you solve the issue.