If at a stop while riding your bike, the throttle or assist stops working we recommend a quick inspection of your braking system.
- Stop at a safe location
- Reboot your system by turning the bike off and on again. Be sure your LCD shows no Error Codes
- Test throttle
- If the throttle is still not functioning, bypass the throttle and use the walk function to see if the motor can spin. To use the Walk Function, push and hold the "-" assist button for 3 seconds. The motor should spin slowly at a walking speed.
- If still no response from throttle or walk mode, proceed to unplug both of the brake sensor cables on the 4-1 cable.
- Test the thumb or twist throttle (whichever one is supplied with your e-bike)
If the throttle works, it means that there is a probable issue with one of the brake sensor system
If there's still no response there might be an issue with the 4-1 wire harness cable or the throttle is defective.
We recommend to reach out to our Tech Support for better evaluation and testing to resolve this issue.