If either the throttle or pedal assist functions stop working, we recommend a thorough inspection of your brake system and your electronics. Please follow the steps below.
- Stop at a safe location
- Reboot your system by turning the bike off and on again (both the battery and the LCD). Be sure your LCD shows no Error Codes.
- Test throttle
- If the throttle is still not functioning, bypass the throttle and use the walk function to see if the motor can spin. To use the Walk Function, push and hold the "-" assist button for 3 seconds. The motor should spin slowly at walking speed.
- If still no response from throttle or walk mode, proceed to unplug both of the brake sensor cables on the 4-1 cable harness.
- Test the throttle (whichever one is supplied with your e-bike)
If the throttle works, it means that there may be an issue with the brake sensor system. Please follow the steps in this link: How to adjust the brake sensor ( Scrambler)
If there's still no response there might be an issue with the 4-1 wire harness cable or the throttle is defective.
You should follow these steps to check your cadence sensor as this is needed for the assist to work.
We also recommend performing a pre-trip inspection to review the rest of your bike.
If you're still having issues, we suggest that you reach out to our Tech Support at firstname.lastname@example.org for further evaluation and testing to resolve this issue.