If at a stop while riding your bike, the throttle or assist stops working we recommend a quick inspection on your braking system.
1. Stop at a safe location
2. Reboot your system by turning the bike off and on again. Be sure your LCD shows no Error Codes
3. Test throttle
4. If the throttle is still not functioning, bypass the throttle and use the walk function to see if the motor can spin. To use the Walk Function, push and hold the "-" assist button for 3 seconds. The motor should spin slowly at a walking speed.
4. If still no response from throttle or walk mode, proceed to unplug both of the brake sensor cables on the 4-1 cable.
5. Test thumb or twist throttle throttle (whichever one is supplied with your e-bike)
If the now throttle works, it means that there is a probable issue with one of the brake sensor system
If theres still no response there might be an issue with the 4-1 wire harness cable or the throttle is defective.
We recommend to reach out to our Tech Support for a better evaluation and testing to resolve this issue.