FAQ
Frequently Asked Question regarding our Store, Services and Products
Troubleshooting
Specifications and Guides
- Connectors : XT60 connection
- Riding in Cold Weather
- Connectors : Torque Sensor
- Connectors : Screw connection on 4-1 Cable : LCD / Brakes / Throttle
- Specifications : Rear Wheel - Axle Nut
- Rear LED light guide
Getting Started
- How to install my battery pack?
- I cannot reach 20mph using throttle only
- LCD settings - Low Volts
- What are your recommendations for my first ride?
- Can I wash my bike?
- Where is my battery serial number located?
General
- Adjusting the Chain Catcher / Chain Spotter
- Does the e-bike have an Odometer or Trip Meter?
- How to replace a part I am missing ?
- Will it fit? Schwalbe Big Ben Plus 28” x 2.00” on the CCS/CCX
- Can I carry my battery on a plane?
- When does my warranty start?